Normal working days between 08.00 and 17.00 our helpdesk (+358 40 170 1111) is happy to receive your calls. Our helpdesk will manage each incident and make sure it is solved.
You can also send support requests via email helpdesk@fieldforce.com
We also try to help customers without a Service Level Agreement (SLA) as well as we can. The SLA, however determine the response times and during what hours problem solving starts and continues. This SLA is a type of insurance for us keeping and maintaining the appropriate and needed resources at your hand.
We provide training for our customers to use our systems and services. Training can be given for bigger groups or just for person to person. We are also willing to take part in workshops and “management” meetings.
We work hard to make our systems and apps so easy to use that you will not need a user manual. However, system maintenance tasks may be more advanced and to use such tools and for this we have the appropriate documentation. Please contact us and tell us what type of documentation we can help you with.
FieldForce ONE apps and the eForce Reports app are available at Apple’s App Store.
New FastTrack versions and eForce Mobile Tool Box reports can be downloaded from our servers, but only for our customers. Our Support Team distribute needed links to our customers and makes sure everything is working smoothly and without problems.
You can also download pdf presentations of our services:
